Returns & Exchanges

At New Rock, we want you to be completely satisfied with your purchase. If your items are not a perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the product is in its original, unworn condition.

• 3.
  Ship the Items

  Print your prepaid shipping label, attach it to the box, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.